Foliage and Plants Blog

I am usually an extremely calm person, but after dealing with Apple Tech support I want to kick or smash something. Calls are answered promptly, but the robot who takes the initial call never understands what I am saying no matter how clearly I  speak or how often I repeat myself. I have finally discovered that if I keep pressing zero, a human gets on the line. He or she wants my name, my phone number and the serial number of the product I am having problems with. So far so good. After trying various things to solve the problem  (usually spending anywhere from 10 minutes to an hour) I am referred to a supervisor. Guess what, he or she wants my name, my phone number, and the serial number of the product I am having problems with. Why do I have to repeat it all again? Why can’t they look at the notes of the previous person? The supervisor inevitably says, “I am going to put you on hold while I look over your file. I’ll be right back.” After waiting about 5 minutes, nine times out of ten I am disconnected. Do they EVER call me back  using the phone number they had asked for several times? NO, Never!  I call again, go through the entire process again, same robot, different tech, different supervisor, name, serial number, phone number, problem, what’s been tried, waste another 30 minutes because it is NOT POSSIBLE to reach the same people I had just been speaking to for 30 minutes.  At this point I am mean & nasty to some poor unsuspecting well meaning person because I have now spent over an hour trying to explain my problem over and over and over. Everything does eventually work out & the problem is usually fixed, but does it have to be such a painful time consuming process. If Steve Jobs tried out his company’s tech support, you can bet the entire process would be revamped within 24 hours.